WHEN DO PRE-ORDER ITEMS SHIP?
For Pre-Order items, there will be an estimated shipping date listed in the item's description. Please keep in mind that if your order has an IN-STOCK item and a PRE-ORDER item, your entire order will not ship until the PRE-ORDER item is ready. You may need to place a separate order for the IN-STOCK item if it is needed sooner.
You will receive a shipment confirmation email once your order has shipped with tracking information. Please allow 24 to 48 hours for tracking info to update. Also, if you have created a customer account, you should be able to log into your account to see your order has been fulfilled.
Please contact us at firstname.lastname@example.org as soon as possible. It is not guaranteed we can change your shipping address, it depends if your order has already shipped or not. Email us as soon as possible!
Some states in the US have passed a law requiring companies to collection and remit sales tax. (Please refer to the South Dakota vs. Wayfair Inc. Supreme Court ruling.)
If you have any questions, please email us at email@example.com.
We do offer wholesale to a select few stores. Please shoot Henry an email with some cool stuff about your shop!
Email - firstname.lastname@example.org
Our CAVITYCOLORS Gift Cards are sent directly to the email address entered at checkout. You can print out a physical paper copy, or forward the E-Gift Card to a friend! Simply fill out the recipient's name, recipient's email address, and your personalized gift message at checkout. Decide on a dollar amount, and that's it! Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. If you did not receive your gift card via email, please contact us at email@example.com
A Buy or Die release is a limited release only available for 3 days. Please keep in mind that any orders that are Buy or Die are not eligible for returns or exchanges. All Buy or Die sales are final.
SHIPPING & ORDER FAQS
YES! In most cases, we ship worldwide. Anywhere the postal service can deliver, with the exception of a few locations.
However, some collections may be limited to certain locations such as US and CANADA only, due to licensing restrictions that are beyond our control. Details will be in the products description.
Please note: Duties and Import fees may be applied at checkout. Unfortunately, we have no control over a region's shipping rate or import charges that may apply.
For any US orders, we offer free returns and exchanges! If your shirt doesn't fit, we are happy to help you exchange it. Keep in mind, any art prints, candles and Buy or Die releases are not eligible for returns. You can create your free return label "here".
If you are located outside of the US, unfortunately, we do not offer free returns at this time. To receive return instructions please visit our return/exchange portal here: CLICK HERE FOR RETURN PORTAL.
If 40 days have gone by since your order was delivered, unfortunately we are not able to offer you a refund or exchange. Our return/exchange policy does not apply to Fine Art Prints, Candles or Buy or Die releases (24 hour or 72 hours).*
*ALL PRINT SALES ARE FINAL*
*ALL 'BUY OR DIE' SALES ARE FINAL*
*ALL CANDLE SALES ARE FINAL*
To be eligible for a return or exchange, your item must be unused, unwashed and in the same condition that you received it.
Gift cards are non-refundable.
If you are in the US and need to make a return or exchange, you can create a free label here.
For International orders, we unfortunately are unable to provide return labels at this time. You can create a return/exchange request here and we will provide return instructions for you.
Did you receive the wrong item or is your order damaged? Please visit our returns/exchange portal here so we can get this fixed for you right away.
We are very sorry to hear that! Please allow us to remedy the situation.
Please fill out your information. If your item is defective or damaged, we require photos for our records.
We offer two methods of shipping for orders within the USA - First Class which takes about 7-10 days and Priority Mail, which takes about 1-3 business days for delivery. All of our US orders are shipped via USPS. If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day - i.e. Monday through Friday.
Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.
We offer several international shipping methods.
USPS First Class International - 7-21 days for delivery.
DHL Express - 1-3 business days for delivery.
USPS Priority Mail International - 6-10 days for delivery.
USPS Priority Mail Express - 3-5 business days for delivery.
All methods, with the exception of DHL Express, will be delivered to you by your local postal service. PLEASE NOTE - International orders are subject to duties and taxes upon checkout, or delivery. We cannot mark items as gifts - It is against the law. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of checkout, or sometimes delivery. More information can be obtained by contacting your local customs office.
🍁Canadian🍁 Friends:our shipping rates are higher than normal because we are now including pre-paid duties and taxes at a flat rate. These are included in the shipping price and should make delivery easier, with no surprise duties/taxes/fees on delivery.
If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day - i.e. Monday through Friday. Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.
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