SHIPPING & RETURN POLICY

RETURN POLICY

We have a 30 day return policy. If 30 days have gone by since your order was delivered, unfortunately we are not able to offer you a refund or exchange. Our return/exchange policy does not apply to Gift Cards, Fine Art Prints, Candles or Buy or Die releases (24 hour or 72 hours).*

*ALL PRINT SALES ARE FINAL*
*ALL 'BUY OR DIE' SALES ARE FINAL*
*ALL GIFT CARD SALES ARE FINAL*
*ALL CANDLE SALES ARE FINAL*

To be eligible for a return or exchange, your item must be:

Unused: no signs of wear.
Unwashed: has not gone through a wash/dry cycle, no scent.
In original condition: no pet hair, smells, damage, or signs of wear.

Gift cards are non-refundable. Original shipping costs are non-refundable.

If you are in the US and need to make a return or exchange, you can create a return request by visiting our return portal here.

For International orders, we unfortunately are unable to provide return labels at this time. You can create a return request by visiting our return portal, and we will provide return instructions for you.

Did you receive the wrong item or is your order damaged? We're so sorry to hear that! Please access our return portal here to create a return/exchange request so we can get this fixed for you right away. You can upload photos there too.

DOMESTIC ORDERS - WITHIN THE U.S.A

We offer a few methods of shipping for orders within the USA. USPS Standard and UPS Ground takes about 4-10 days for delivery. UPS 2 Day, UPS Next Day & USPS Priority Mail takes about 1-3 business days for delivery. You should see an estimated shipping time at checkout.

USPS ships to all PO Boxes and APO addresses.

If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day (Monday through Friday).

Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.

INTERNATIONAL ORDERS

We ship our international orders via USPS and DHL!
For Canada, UK, Australia, Europe, Finland and Brazil, we have several shipping options:

USPS First Class International (Delivery time may take 7-21 days),
USPS Priority Mail International (Delivery time may take 6-10 business days), USPS Priority Mail Express International (Delivery time may take 3-5 business days) & DHL Express (Delivery is about 1-3 business days). With USPS, your package is usually always trackable, and once your package reaches your destination country, you can track your package through your local postal courier's website.

Please note- International orders may be subject to duties and taxes upon delivery. USPS orders will be delivered by your local postal service. We are required to mark packages as 'merchandise' by law, and provide true information on customs forms.

Although customs fees, duties and/or taxes are not always incurred, assessment of duties and taxes will be based on the value of your order and the tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

🍁Canadian🍁 Friends: our USPS shipping rates are higher than normal because we are now including pre-paid duties and taxes at a flat rate. These are included in the shipping price and should make delivery easier, with no surprise duties/taxes/fees on delivery for USPS method of shipping. UPS or DHL packages will be subject to duties/taxes/fees upon delivery.

If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day (Monday through Friday).

Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. You should see the refund on your bank statement within 3-5 business days, depending on your bank.

MEET THE TEAM

Aaron Crawford

Co-Founder, Creative Director

Growing up on a heavy diet of Godzilla movies and VHS horror, his love of the genre spills over into each and every item created for Cavitycolors. He has an extensive background in T-shirt design, having worked on merchandise for such labels as Warner Bros, Relapse Records, Metalblade Records, and more. He collects horror toys, scours thrift store shelves for VHS gems, and loves cuddling with his dogs, Ruby & Gizmo!

Ricki Crawford

Co-Founder, Chief Operations Officer, Weirdo

Ricki has always had a passion for the weird, the unusual and the mystical. You can usually find her helping around the warehouse, answering emails, managing logistics, and exorcising demons. When she's not working, she is hanging with two horror hounds and traveling.

Patti Crawford

Business, Legal Affairs, Art Fiend

Patti Crawford, the mom of Aaron Crawford, handles many of the behind the scenes management aspects of Cavitycolors. She's a lifelong creator and entrepreneur, with an Associates Degree in Business Management and Marketing. She is a lover of all things Halloween, art, and her pupper, Jojo.

Devon Whitehead

Artist, Illustrator, Tape-head

Practically raised in a video store, Devon grew up on horror films on VHS and was obsessed with their cover art. After graduating from Otis College of Art and Design, he began a career designing cover art for countless horror films, posters, and much more. He's the wizard behind many of the full color, painterly apparel designs for Cavitycolors. He hoards Horror VHS, does figure drawing frequently, and has a massive Gizmo, Freddy and Chucky collection. He currently resides in Los Angeles, California.

JACKSON MCFADDEN

WAREHOUSE MANAGER, COSPLAYER, DORK

The cybernetic warehouse management unit known locally as “Jackson” was born at a very young age and gained sentience in the years that followed. This unit has since used this newfound wonderment to digest media in the form of watching niche anime and playing bad video games (they seem to take pride in this feat). When Jackson is not managing warehouse activities you can find them making cosplays, building model kits, or relaxing with their cats.

Hillary White

Artist, illustrator, Street Cat Enthusiast

She grew up in mid coast Maine in a wave of ‘80s pop culture; video games, vhs movies, horror, music, action figures, and cartoons. From an early age she had a proclivity toward drawing and painting, make-believe, and anything a little creepy-the book Scary Stories To Tell In The Dark and the USA Network’s “Saturday Nightmares” were especially influential (horrifying). She’s been creating shirt designs since 2009 and has been getting spooky with team CavityColors since 2015.

Ruby

Chief Morale Officer, Director of Borks, Extraterrestrial

Ruby makes sure things get done around the office, and with fervor. She's an all-around great gal, and smells like maple syrup! When she isn't at work, you can find her bathing in the sun, watching X-files, or tossing around her toys. Betchya you want her toys, and you can't have 'em! Also, she sends quarterly reports of human activity to her headquarters in the galaxy.

Gizmo

Branch Manager, Head of Security, Mogwai

Gizmo was born for Halloween - literally. His birthday is 10-31-19! He is always on guard to defend the Cavity Crew against ghosts, goblins and killer klowns. His favorite things to do is eat, toot and give out kisses. Don't let his gruff nature fool ya! He's hard and tuff on the outside but a big cuddle bug when you get to know him.