SHIPPING & RETURN POLICY
RETURN POLICY
We have a 30 day return policy. If 30 days have gone by since your order was delivered, unfortunately we are not able to offer you a refund or exchange. Our return/exchange policy does not apply to Gift Cards, Fine Art Prints, Candles or Buy or Die releases (24 hour or 72 hours).*
*ALL PRINT SALES ARE FINAL*
*ALL 'BUY OR DIE' SALES ARE FINAL*
*ALL GIFT CARD SALES ARE FINAL*
*ALL CANDLE SALES ARE FINAL*
To be eligible for a return or exchange, your item must be:
Unused: no signs of wear.
Unwashed: has not gone through a wash/dry cycle, no scent.
In original condition: no pet hair, smells, damage, or signs of wear.
Gift cards are non-refundable. Original shipping costs are non-refundable.
If you are in the US and need to make a return or exchange, you can create a return request by visiting our return portal here.
For International orders, we unfortunately are unable to provide return labels at this time. You can create a return request by visiting our return portal, and we will provide return instructions for you.
Did you receive the wrong item or is your order damaged? We're so sorry to hear that! Please access our return portal here to create a return/exchange request so we can get this fixed for you right away. You can upload photos there too.
DOMESTIC ORDERS - WITHIN THE U.S.A
We offer a few methods of shipping for orders within the USA. USPS Standard and UPS Ground takes about 4-10 days for delivery. UPS 2 Day, UPS Next Day & USPS Priority Mail takes about 1-3 business days for delivery. You should see an estimated shipping time at checkout.
USPS ships to all PO Boxes and APO addresses.
If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day (Monday through Friday).
Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.
INTERNATIONAL ORDERS
We ship our international orders via USPS and DHL!
For Canada, UK, Australia, Europe, Finland and Brazil, we have several shipping options:
USPS First Class International (Delivery time may take 7-21 days),
USPS Priority Mail International (Delivery time may take 6-10 business days), USPS Priority Mail Express International (Delivery time may take 3-5 business days) & DHL Express (Delivery is about 1-3 business days). With USPS, your package is usually always trackable, and once your package reaches your destination country, you can track your package through your local postal courier's website.
Although customs fees, duties and/or taxes are not always incurred, assessment of duties and taxes will be based on the value of your order and the tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
🍁Canadian🍁 Friends: our USPS shipping rates are higher than normal because we are now including pre-paid duties and taxes at a flat rate. These are included in the shipping price and should make delivery easier, with no surprise duties/taxes/fees on delivery for USPS method of shipping. UPS or DHL packages will be subject to duties/taxes/fees upon delivery.
If your order is placed Monday through Friday before 9 A.M. EST, it will ship the same day! Any orders placed after 9 A.M. EST will ship the next business day (Monday through Friday).
Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.